Our priority is making sure you receive exactly what you ordered, in perfect condition. This policy covers replacement or refund for damaged, defective, or incorrect items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at support@fitam.store with photos and your order number. We will arrange a free replacement or full refund.
Eligibility
- Report must be made within 48 hours of delivery
- Issue must be confirmed with photos of the damaged or incorrect item
- Product must be purchased directly from fitam.store
How to Request a Replacement or Refund
- Email us at support@fitam.store with your order number and photos
- Our team will confirm the issue and arrange a free replacement or refund
- If a return is required, we will provide shipping instructions and cover the cost
- Refund will be processed within 5-7 business days after confirmation
Refund Method
- Online Payments: Refunded to the original payment method
- COD Orders: Refunded via bank transfer (provide bank details)
Cancellations
Orders can be cancelled before dispatch. Once shipped, please contact us for assistance.